At Chicken Scratch Ocean, located in San Diego, California, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you shop online via our Big Cartel store (chickenscratchocean.bigcartel.com), or interact with us. By using our services, you agree to the practices described in this policy.
Information we collect
We collect information to provide a seamless shopping experience and operate our business effectively. The types of information we may collect include:
- Personal Information: When you purchase artwork or contact us, we may collect your name, email address, phone number, billing address, shipping address, and payment details (processed securely through Big Cartel’s payment processors, such as Stripe or PayPal).
- Browsing Information: When you visit our Big Cartel store, we or Big Cartel may collect your IP address, browser type, device information, pages visited, and time spent on the site through cookies or analytics tools.
- User-Provided Content: If you submit reviews, comments, or artwork inquiries through our Big Cartel store or directly to us, we collect the information you provide.
How we share your information
We do not sell or rent your personal information. We may share your data with:
- Big Cartel: Our online store platform, which processes payments, manages orders, and provides analytics. Big Cartel’s privacy practices are governed by their own policy (available at bigcartel.com/privacy).
- Service Providers: Third parties that support our operations, such as payment processors (e.g., Stripe, PayPal), shipping companies, or email marketing platforms (e.g., Mailchimp). These providers are contractually obligated to protect your data.
- Legal Requirements: If required by law, such as under the California Consumer Privacy Act (CCPA) or other regulations, we may share your information with authorities to comply with legal processes or protect our rights.
Cookies and Tracking
Our Big Cartel store uses cookies to enhance your online experience. Cookies are small files stored on your device that help us or Big Cartel:
- Remember your preferences (e.g., items in your cart).
- Analyze store performance through Big Cartel’s analytics or tools like Google Analytics.
- Deliver personalized ads (if enabled through Big Cartel’s features).
You can manage cookie preferences through your browser settings or Big Cartel’s cookie consent tool.
Data Security
As a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- Access: Request a copy of the personal data we or Big Cartel hold about you.
- Deletion: Request deletion of your data, subject to legal obligations (e.g., retaining purchase records for tax purposes).
- Opt-Out of Sale: We do not sell your data, but you can opt out of data sharing for marketing purposes.
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at [email protected]. We will respond within 45 days, as required by the CCPA.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Third Party Links
Our Big Cartel store may contain links to third-party sites (e.g., social media, Stripe, PayPal). We are not responsible for their privacy practices. Please review their policies before sharing information.
International Data Transfers
If you are outside the United States, your data may be transferred to and processed in the U.S., where our and Big Cartel’s servers are located. We ensure appropriate safeguards are in place to protect your data as required by law.
Changes in Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements, including updates to comply with California law. We will notify you of significant changes by posting the updated policy on our Big Cartel store with a new "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Chicken Scratch Ocean